PE® Serial Number Age Calculator

PE® products are well-known in the industry for being long-lasting and durable. Our units are often found operating in the field for 20 years or more!

How old is your product? Enter the serial number here to calculate the item’s approximate age:

Serial:



Product Service/Repair Age Guidelines:

0-2 years: The product may be within a limited warranty period, but analysis and repair charges may also still apply (depending on type of damage found).

2-10 years: Repairs recommended – unless visibly corroded or badly damaged, the units are usually repairable. Repairs for units within this age range are often significantly less expensive than purchasing a new unit.

10-15 years: Send in the item for a service quote at your own discretion. Due to age, repair costs may be higher, and even after the unit is repaired it may have limited service live remaining. Keep in mind: Analysis Fees will be due even if you decide to NOT perform repairs.

15+ years: Repairs not recommended. Repairs on units that are in this age range may be POSSIBLE (depending on availability of parts), but a new/replacement unit is generally recommended instead.   

 


Product Service Center FAQs

I am seeing an event code (F1-F47) on my PE® unit. Should I send it in for repair?

If you are seeing an event code on your PE® unit, please refer to our Troubleshooting Guide for steps you should try first. You can also contact our Technical Assistance Team for troubleshooting help. After you have completed the recommended troubleshooting steps (and if the product is still not operating correctly), you should then check the age of the unit using the “Age Calculator” tool provided on this page. If appropriate for the age of the unit, you should then proceed with a Product Service Request.

What is the product repair process for PE® products?

PE® does not sell internal circuit boards or any other internal components for our products. For safety purposes, and to maintain the integrity of our products, the only factory-authorized repair procedure requires returning all PE® products to our factory for a full evaluation and analysis. After you submit the request for product service found on this page, the PE® Product Service Center will provide you with a Customer Care Number, and further instructions throughout the process.

How do I request a Product Return/Repair tracking number (Customer Care Number) from PE?

Before sending any items to Power Electronics, a Customer Care number must first be obtained from PE®. To request a Customer Care number (CC#), you must fill out and submit the form on this page. Any items that are shipped to Power Electronics® without a CC# may be subject to delays and/or additional fees.

What is the typical turn-around time for repairs?

It may take up to 1-2 weeks to receive your unit back, depending on the speed of shipping, authorizations, and availability of replacement components. Rush repair may be available upon request, but may involve an additional fee – contact the Product Service Center for details regarding your specific Customer Care number. Please also keep in mind that if you or your customer are down and need a replacement unit immediately, you can contact our Sales Department for options regarding replacement or loaner units.

What is the Diagnostic Charge/Fee?

Depending on the age and the warranty status of your Power Electronics® product, you may be required to pay a diagnostic charge when you send your items to Power Electronics. This fee covers the labor for evaluating the unit. The amount of the diagnostic  fee varies depending on the size and model of the PE® product, and the exact amount will be quoted to you when you submit your initial Product Service Request. Once our expert repair team has analyzed the unit, we will then send you a Service Quote with the charges for the repairs, which will be in addition to the diagnostic charges. The diagnostic fee will be due regardless of whether or not you decide to proceed with the repairs. 

Will the repair of my unit be covered by warranty?

The warranty period (available on some items) varies depending on the type of item you may have, and is calculated based on the original shipping date from Power Electronics®. When you submit your Product Service Request form, you will be informed if your product is within this period. Keep in mind, however, that even though a product may be within the warranty period, damage caused by external problems may not be covered. Final warranty determination will be made only after the unit has been analyzed by the PE® Product Service Center.

Is my product eligible to be returned?

Product returns may only be performed by the company who originally purchased the item, and must be requested within 30 days of the original purchase. Retesting and Restocking fees will apply.*

*Limitations and exclusions may apply to any Return of Goods. Refer to PE’s Terms and Conditions.

If you have a PE® Product that needs to be returned*, evaluated, or repaired, please fill out the form below to request a Customer Care Number.

IMPORTANT: Please use the form on this page ONLY if you already have a Power Electronics® product that you would like to return or have serviced/repaired. If you would like to request a quote from Power Electronics, follow this link. If you would like to make a general inquiry, please follow this link for our General Inquiry Form.

 After you submit this form, you will receive a Customer Care packet via the e-mail address you provide on this form. If you do not receive an e-mail from our Product Service Center within one business day (M-F), please contact us by phone or send an e-mail to service@peinfo.com.

Prior to receiving an Customer Care number, a member of the PE® Technical or Service team may contact you for further information or troubleshooting.

*Limitations and exclusions may apply to any Return of Goods. Refer to PE’s Terms and Conditions.

All PE® Products are Made in the U.S.A. <span class=notranslate>PE</span><sup>®</sup> made in USA

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