Customer Care Number Request

If you have a PE^®Product that needs to be returned*, evaluated, or repaired, please fill out the form below to request a Customer Care Number.

IMPORTANT: Use the form on this page ONLY if you already have a Power Electronics product that you would like to return or have serviced/repaired. If you would like to request a quote from Power Electronics, follow this link. If you would like to make a general inquiry, please follow this link for our General Inquiry Form.

If you would like to contact our Product Service team regarding an existing Customer Care item, or if you are having trouble with the Product Service Request Form on this page, you can use our Customer Care Inquiry Form.

After you submit this form, you will receive a Customer Care number (similar to, or AKA RMA number) along with specific instructions based on your situation sent to the e-mail address you provide on this form. If you do not receive an e-mail from our Product Service Center within one-two business days (M-F), please check your spam folder, whitelist service@peinfo.com and send an e-mail to service@peinfo.com.

Prior to receiving a Customer Care number, a member of the PE^® Technical or Service team may contact you for further information or troubleshooting.

*Limitations and exclusions may apply to any Return of Goods. Refer to PE’s Terms and Conditions.

Product Repair/Return Request Form (Customer Care Number Request)

Product Service Request Type
Make sure the appropriate request type is selected here before proceeding.
Sending in a PE Product for Repair Evaluation / Factory Service
Please use the fields below to tell us about the unit you will be sending to PE.
Returning a Product to PE
*Product returns may only be performed by the company who originally purchased the item and must be requested within 30 days of the original purchase. Even if the item is unused, retesting and restocking fees may apply. If the item you would like to return does not meet these criteria additional charges may be applied to your return, or your request for return credit may be denied.
For LOANER item returns: Loaner return requests may only be performed by the company who was the original “borrower” of the item. Full credit for the return of the item (not including shipping charges) is assumed unless the loaner item was damaged and needs repair. Repair charges will be backed out of loaner return credit, if applicable.
For Core Exchange item returns: Limited models are eligible for core exchange. Authorization must be obtained from PE prior to sending your item. Type “Core exchange” in the Reason for Return field below.
Product Information
If you need to make multiple requests, you will need to submit this form again as necessary.
Product Model Number*
Serial Number*

Please include hyphens. If the serial number is unknown or unavailable, a placeholder number such as “1111-1111” can be used. NOTE: Processing delays will occur if the correct serial number is not entered on this form.
Use the PE® Serial Number Age Calculator on this page to find out the age of the unit, and to read about our age repair guidelines.
Crane Motion/Application Type
Crane Number (if applicable)
Description of your issue(s) / Reason for return*
Please also include any messages on the unit’s display or event codes the unit has recorded prior to any trouble experienced.
What is the main operation of the company that the product is installed in?

This refers to the application of our product or what role it has in what is manufactured on the installation site.
Original Purchasing Company Name (Leave blank if not known)

If the requester company didn’t purchase the item in question directly from PE, please tell us through whom it was bought.
Requester Information
- I have also previously spoken with PE about this request.
Your Company Name*
PE Customer Code (If known)

Providing this optional field can speed up the fulfillment of your request.
Your Company Website
Providing this optional field can speed up the fulfillment of your request.
Your E-mail*
Enter Email Confirm Email

The e-mail you provide here will be used for all correspondence related to the assigned Customer Care Number. If you get an error that the addresses do not match and you’re sure of the spelling, this doesn’t mean your address is invalid. Check for invisible characters such as white space. Pasting an email address in from somewhere else may contain such characters, so try manually entering it.
Your First Name*
Last Name*
Contact Phone #*
Mobile Phone #
Position/Title*
Address Line 1*
Street Address or P.O. Box
Address Line 2
Suite, Unit, Building, Floor, etc.
City*
Country*
State
Province/Territory
Postal Code
Email
This field is for validation purposes and should be left unchanged.

Service Menu:

Options for Contacting Us
Request a Quote
Product Service Request Form (Repairs / Returns) – Current Page
Customer Care Inquiry
Order Shipments
Our Customer Care Philosophy
Privacy Policy

PE^® Serial Number Age Calculator

PE^® products are well-known in the industry for being long-lasting and durable. Our units are often found operating in the field for 20 years or more!

How old is your product? Enter the serial number here to calculate the item’s approximate age:

Serial:

Product Service/Repair Age Guidelines:

0-2 years: The product may be within a limited warranty period, but diagnosis and repair charges may also still apply (depending on the type of damage found).

2-10 years: Repairs recommended – unless visibly corroded or badly damaged, the units are usually repairable. Repairs for units within this age range are often significantly less expensive than purchasing a new unit.

10-15 years: Send in the item for a service quote at your own discretion. Due to age, repair costs may be higher, and even after the unit is repaired it may have limited service life remaining. Keep in mind: Diagnosis Fees will be due even if you decide to NOT perform repairs.

15+ years: Repairs not recommended. Repairs on units that are in this age range may be POSSIBLE (depending on availability of parts), but a new/replacement unit is generally recommended instead.

Product Service Center FAQs

If you are seeing an event code on your PE^® unit, please refer to our Troubleshooting Guide for steps you should try first. You can also contact our Technical Assistance Team for troubleshooting help. After you have completed the recommended troubleshooting steps (and if the product is still not operating correctly), you should then check the age of the unit using the “Age Calculator” tool provided on this page. If appropriate for the age of the unit, you should then proceed with a Product Service Request.

PE^® does not sell internal circuit boards or any other internal components for our products. For safety purposes, and to maintain the integrity of our products, the only factory-authorized repair procedure requires returning all PE^® products to our factory for a full evaluation and analysis. After you submit the request for product service found on this page, the PE^® Product Service Center will provide you with a Customer Care Number, and further instructions throughout the process.

Before sending any items to Power Electronics, a Customer Care number must first be obtained from PE^®. To request a Customer Care number (CC#), you must fill out and submit the form on this page. Any items that are shipped to Power Electronics^® without a CC# may be subject to delays and/or additional fees.

It may take up to 1-2 weeks to receive your unit back, depending on the speed of shipping, authorizations, and availability of replacement components. Rush repair may be available upon request, but may involve an additional fee – contact the Product Service Center for details regarding your specific Customer Care number. Please also keep in mind that if you or your customer are down and need a replacement unit immediately, you can contact our Sales Department for options regarding replacement or loaner units.

Depending on the age and the warranty status of your Power Electronics^® product, you may be required to pay a diagnostic charge when you send your items to Power Electronics. This fee covers the labor for evaluating the unit. The amount of the diagnostic fee varies depending on the size and model of the PE^® product, and the exact amount will be quoted to you when you submit your initial Product Service Request. Once our expert repair team has analyzed the unit, we will then send you a Service Quote with the charges for the repairs, which will be in addition to the diagnostic charges. The diagnostic fee will be due regardless of whether or not you decide to proceed with the repairs.

The warranty period (available on some items) varies depending on the type of item you may have, and is calculated based on the original shipping date from Power Electronics^®. When you submit your Product Service Request form, you will be informed if your product is within this period. Keep in mind, however, that even though a product may be within the warranty period, damage caused by external problems may not be covered. Final warranty determination will be made only after the unit has been analyzed by the PE^® Product Service Center.

Product returns may only be performed by the company who originally purchased the item, and must be requested within 30 days of the original purchase. Retesting and Restocking fees will apply.*

*Limitations and exclusions may apply to any Return of Goods. Refer to PE’s Terms and Conditions.

If you have a PE® Product that needs to be returned*, evaluated, or repaired, please fill out the form below to request a Customer Care Number.

Product Repair/Return Request Form (Customer Care Number Request)

Sending in a PE Product for Repair Evaluation / Factory Service

Returning a Product to PE

Product Information

Requester Information

Service Menu:

PE® Serial Number Age Calculator

Product Service/Repair Age Guidelines:

Product Service Center FAQs

If you have a PE^®Product that needs to be returned*, evaluated, or repaired, please fill out the form below to request a Customer Care Number.

PE^® Serial Number Age Calculator