If you have a PE® Product that needs to be returned*, evaluated, or repaired, please fill out the form below to request a Customer Care Number.
If you would like to contact our Product Service team regarding an existing Customer Care item, or if you are having trouble with the Product Service Request Form on this page, you can use our Customer Care Inquiry Form.
*Limitations and exclusions may apply to any Return of Goods. Refer to PE’s Terms and Conditions.
- Options for Contacting Us
- Request a Quote
- Product Service Request Form (Repairs / Returns) – Current Page
- Customer Care Inquiry
- Order Shipments
- Our Customer Care Philosophy
PE® Serial Number Age Calculator
PE® products are well-known in the industry for being long-lasting and durable. Our units are often found operating in the field for 20 years or more!
How old is your product? Enter the serial number here to calculate the item’s approximate age:
Product Service/Repair Age Guidelines:
0-2 years: The product may be within a limited warranty period, but diagnosis and repair charges may also still apply (depending on the type of damage found).
2-10 years: Repairs recommended – unless visibly corroded or badly damaged, the units are usually repairable. Repairs for units within this age range are often significantly less expensive than purchasing a new unit.
10-15 years: Send in the item for a service quote at your own discretion. Due to age, repair costs may be higher, and even after the unit is repaired it may have limited service life remaining. Keep in mind: Diagnosis Fees will be due even if you decide to NOT perform repairs.
15+ years: Repairs not recommended. Repairs on units that are in this age range may be POSSIBLE (depending on availability of parts), but a new/replacement unit is generally recommended instead.