{"id":12968,"date":"2018-08-24T10:02:12","date_gmt":"2018-08-24T15:02:12","guid":{"rendered":"https:\/\/www.peinfo.com\/?page_id=12968"},"modified":"2021-05-28T10:49:18","modified_gmt":"2021-05-28T15:49:18","slug":"pe-customer-care-inquiry","status":"publish","type":"page","link":"https:\/\/www.peinfo.com\/customer-care\/pe-customer-care-inquiry\/","title":{"rendered":"PE Customer Care Inquiry"},"content":{"rendered":"\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_45ef42-ce\" class=\"kt-row-layout-inner kt-layout-id_45ef42-ce\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_4e6c57-f5\"><div class=\"kt-inside-inner-col\"><script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==n?t.apply(null,r):r[0]=t.apply(null,r)})),\"filter\"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_17' style='display:none'>\n                        <div class='gform_heading'>\n                            <h3 class=\"gform_title\">PE Customer Care Information or Follow-Up Request<\/h3>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_17'  action='\/wp-json\/wp\/v2\/pages\/12968' data-formid='17' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_17' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_17_1\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_1\" ><h2 class=\"gsection_title\">Form Instructions<\/h2><div class='gsection_description' id='gfield_description_17_1'>Please use this form if you have a question, inquiry, or issue related to an existing Customer Care record or request. If you need to submit a NEW Customer Care request, please visit: https:\/\/www.peinfo.com\/customer-care\/customer-care-number-request\/<\/div><\/li><li id=\"field_17_3\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_3\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Your Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_17_3'>\n                            \n                            <span id='input_17_3_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_3.3' id='input_17_3_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_17_3_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_17_3_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_3.6' id='input_17_3_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_17_3_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_17_4\" class=\"gfield gfield--type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_4\" ><label class='gfield_label gform-field-label' for='input_17_4'>Your Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_17_4' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_17_5\" class=\"gfield gfield--type-select field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_5\" ><label class='gfield_label gform-field-label' for='input_17_5'>Are you inquiring about an existing Customer Care number, or do you need assistance with requesting a number?<\/label><div class='ginput_container ginput_container_select'><select name='input_5' id='input_17_5' class='medium gfield_select'     aria-invalid=\"false\" ><option value='' ><\/option><option value='I have a Customer Care number already.' >I have a Customer Care number already.<\/option><option value='I do not have a Customer Care number, and need assistance obtaining one.' >I do not have a Customer Care number, and need assistance obtaining one.<\/option><\/select><\/div><\/li><li id=\"field_17_6\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_6\" ><h2 class=\"gsection_title\">Product Service Request Form Assistance<\/h2><\/li><li id=\"field_17_7\" class=\"gfield gfield--type-select gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_7\" ><label class='gfield_label gform-field-label' for='input_17_7'>Have you already submitted the Product Service Request online form?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_17_7'>The Product Service Request form can be found on the following page: https:\/\/www.peinfo.com\/customer-care\/customer-care-number-request\/. <\/div><div class='ginput_container ginput_container_select'><select name='input_7' id='input_17_7' class='medium gfield_select'  aria-describedby=\"gfield_description_17_7\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='' ><\/option><option value='Yes, I submitted the Product Service Request Form.' >Yes, I submitted the Product Service Request Form.<\/option><option value='No, I have not yet submitted the Product Service Request.' >No, I have not yet submitted the Product Service Request.<\/option><\/select><\/div><\/li><li id=\"field_17_8\" class=\"gfield gfield--type-html gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_8\" ><p> Please start the Customer Care process by visiting this page: <a href=\"Customer Care Request\">https:\/\/www.peinfo.com\/customer-care\/customer-care-number-request\/<\/a> <\/p>\n<p>If you experience any trouble after submitting that form, please revisit this page. <\/p><\/li><li id=\"field_17_10\" class=\"gfield gfield--type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_10\" ><label class='gfield_label gform-field-label' for='input_17_10'>Did you submit the Product Service Request Form longer than 1 business day ago?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_10' id='input_17_10' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' ><\/option><option value='Yes' >Yes<\/option><option value='No' >No<\/option><\/select><\/div><\/li><li id=\"field_17_11\" class=\"gfield gfield--type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_11\" ><label class='gfield_label gform-field-label' for='input_17_11'>Was the Product Service Request form submitted using the same e-mail address as above?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_11' id='input_17_11' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' ><\/option><option value='Yes' >Yes<\/option><option value='No' >No<\/option><\/select><\/div><\/li><li id=\"field_17_12\" class=\"gfield gfield--type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_12\" ><label class='gfield_label gform-field-label' for='input_17_12'>Provide other e-mail address used:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_12' id='input_17_12' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_17_9\" class=\"gfield gfield--type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_9\" ><p> Please use the &#8220;Submit&#8221; button below to send your request. We will look into this case and send you an e-mail to the address provided on this form shortly. <\/p><\/li><li id=\"field_17_13\" class=\"gfield gfield--type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_13\" ><p> Your request is being processed, please allow for at least one business day. If you do not receive a Customer Care number or an e-mail with further instructions after this time, please submit this form at that time. <\/p><\/li><li id=\"field_17_14\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_14\" ><h2 class=\"gsection_title\">Customer Care Inquiry<\/h2><\/li><li id=\"field_17_15\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_15\" ><label class='gfield_label gform-field-label' for='input_17_15'>Customer Care Number:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_15' id='input_17_15' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_17_16\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_16\" ><label class='gfield_label gform-field-label' for='input_17_16'>Nature of inquiry about this Customer Care Record:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_16' id='input_17_16' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_17_17\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_17_17\" ><label class='gfield_label gform-field-label' for='input_17_17'>Comments<\/label><div class='ginput_container'><input name='input_17' id='input_17_17' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_17_17'>This field is for validation purposes and should be left unchanged.<\/div><\/li><\/ul><\/div>\n        <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_17' class='gform_button button' value='Submit'  onclick='if(window[\"gf_submitting_17\"]){return false;}  if( !jQuery(\"#gform_17\")[0].checkValidity || jQuery(\"#gform_17\")[0].checkValidity()){window[\"gf_submitting_17\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_17\"]){return false;} if( !jQuery(\"#gform_17\")[0].checkValidity || jQuery(\"#gform_17\")[0].checkValidity()){window[\"gf_submitting_17\"]=true;}  jQuery(\"#gform_17\").trigger(\"submit\",[true]); 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